Livraison et retours
Delivery, transport, return and warranty
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We take great care in the packaging of our items during dispatch. However, we are not immune to an accident. If you receive your damaged package, please take photos in the presence of the delivery person (if possible).
We send our packages through several partners such as: Colissimo - Chronopost - Fedex - UPS - DHL - DPD….
Usually, the shipping cost rate is notified at checkout, but it is difficult for us to price a shipment when it is based on dimensional weight. This is why, on certain large or heavy items, a price of 1000 € is indicated at the time of the transaction! We ask you to contact us so that we can establish an estimate at its fair value and according to the final destination.
The goods travel at the expense and therefore at the risk of the buyer, our responsibility ends when the package is handed over to the carrier. All reception must be carried out and its content checked in the presence of the deliverer before signing the delivery slip.
You must indicate any anomalies in the form of a reserve and have a report drawn up.
In addition, confirm the reservations to the carrier within 2 days of receipt of the package and send us a copy of the letter. If a package requires a return, it must be returned within 2 days of delivery and in its original packaging.
After this period, no return possible.
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The simple fact of buying constitutes full and entire acceptance of this condition of sale.
These items being on sale in France only the French law and regulations in force are applicable. Foreign buyers in particular must be completely comfortable with this, particularly for the unpacking procedures in the presence of the deliverers ...
Disputes relating to the non-acceptance of these measures which are also recalled during shipments, both with Paypal or other financial transfer system, are not admissible, the option for goods received not in accordance with the description will not apply. not when the acceptance procedure has not been followed by the buyer. Even if Paypal decides in favor of the buyer, we will systematically sue him for payment of damages ... Our responsibility stops when the goods are handed over to the carrier.
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These conditions of sale aim to define the contractual relations between ARTANTIC SAS and the buyer. These conditions are applicable to any purchase made through the Artantic-Antiquités merchant site, whether the buyer is professional or private.
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Withdrawal period
Any buyer has the right to a 14-day withdrawal period. If he exercises this right, he must return the item in its original packaging and the return costs will be at his expense. He must, before the return, notify Artantic-Antiquités (artantic@orange.fr) by email of his decision to return the item.
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As soon as the sale is made to a professional, or for the needs of his professional activity, consumer law no longer applies, including the withdrawal period.